Refund & Cancellation Policy

At Maru Manthan Academy, we are committed to providing a transparent, smooth, and high-quality educational experience for all our students. Please carefully review our Refund, Cancellation, and Delivery policies before purchasing any digital products, mock test series, or premium study materials from our platform.

1. Shipping & Delivery Policy (Digital Goods)

Maru Manthan Academy provides entirely digital educational products (e.g., online mock tests, PDFs, current affairs notes, and video lectures). Therefore, no physical shipping of products is involved.

• Instant Access: Upon successful payment via our authorized payment gateways, the purchased digital package is instantly assigned to your account and delivered electronically.
• Access Method: You can access your purchased content immediately by navigating to the "My Subscriptions" or "My Library" section inside your account dashboard.
• If you face any server delays or issues accessing the content after a successful bank deduction, please contact our support team immediately.

2. Cancellation Policy

Due to the instant delivery and digital nature of our educational content, cancellations are strictly governed by the following rules:

• No Post-Purchase Cancellations: Once a purchase is successfully processed and access is granted, the order cannot be canceled.
• We highly recommend that users review the course structure, syllabus, and attempt the "Free Demo Tests" available on the dashboard before making a financial commitment.
• Your access to the digital content will automatically expire at the end of your purchased package's validity period. You are under no obligation to renew it.

3. Refund Policy (No Refund Rule)

Because our products are digital goods that are delivered instantly and can be consumed or downloaded immediately upon purchase, all sales are final.

We do not offer any refunds, partial refunds, exchanges, or account transfers once a purchase is successfully processed and the material is assigned to your student ID.

4. Exceptions: Duplicate Payments & Glitches

The only exception to our strict "No Refund" policy is in the event of a banking technical failure resulting in a duplicate payment for the same package.

• Duplicate Deduction: If your bank account, UPI, or credit card is debited twice for a single transaction due to a technical glitch, you must raise a support ticket within 3 days of the transaction.
• Payment Deducted but Access Denied: If payment is deducted from your bank but the premium package is not activated on our platform, please reach out to our support team with proof of transaction.

5. Refund Processing Timeline (For Exceptions Only)

If your case falls under the technical exceptions mentioned in Section 4, the following process will apply:

• Email us at [email protected] with your registered email ID, Phone Number, Transaction ID (UTR), and a screenshot of the payment receipt.
• Our backend team will investigate the issue and coordinate with the payment gateway within 48 hours.
• Once verified and approved as a valid duplicate or failed transaction, the refund will be initiated.
• Refund Timeline: The approved refund amount will be credited back to your original source of payment (Bank Account, UPI, Credit/Debit Card) within 5 to 7 business days, depending on your bank's processing speed.

6. Contact Support

For any queries related to purchases, access issues, or payments, please contact our support desk: